Resources & information

We recommend bringing the footwear you wear most often, especially if your concern is related to pain or activity. If you have any relevant test results, such as blood tests or swabs, you’re welcome to bring those along.

We require at least 24 hours’ notice for any appointment changes or cancellations. This allows us to offer the appointment to other patients who may be waiting.

We understand that things can happen from time to time. However, repeated missed appointments or late cancellations may require a booking deposit for future visits. This helps ensure appointment availability for all patients.

If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled. We always try to be flexible where possible. However, this depends on the type of appointment and available time, as we aim to provide the best care for you while also respecting other patients’ appointments.

At your first appointment, we take the time to understand your concern and assess the issue properly. We’ll go through your medical history and perform a thorough assessment. To help with this, we recommend arriving 5–10 minutes early to complete your new patient form. If needed, this can also be completed online beforehand. In most cases, we’ll begin treatment on the day and provide you with a clear plan moving forward.

Yes, absolutely. This is exactly what the appointment is for. We’ll assess the issue and in most cases provide a clear diagnosis on the day. If needed, we may arrange further testing to guide your treatment.